FAQ’s

Contactless payment and RFID card

1. To activate via contactless/RFID, simply tap your bank/RFID payment card (or mobile pay) and follow the onscreen instructions. We also accept roaming partners Octopus Electroverse, PAUA, Zapmap and Allstar Chargepass.

2. Follow on-screen instructions to activate and monitor charging session.

Mobile app or webpay

1. Locate the unique charger number on the charger – “e.g. PoGo12345”.

2. Download our app from your mobile app store. Or click here for our webpay feature.

3. Input this ID number and select the connector you wish to use and follow the on-screen instructions on your device.

Once the session is underway, you’ll be presented with a screen giving information on how long you have been charging and the power your car has taken. This will also present the tariff which is applied to the charger and the battery state of charge.

By enabling push notifications through your mobile device, sessions activated via the app will receive a notification to inform you of the charge session reaching 80% and 100%.

To end a charge, open the app and you will be presented with the active charge tab on the toolbar. Select this icon to navigate to the session and then select “end session”.

Similarly, for webpay sessions return to your internet browser used to activate the session and select “end charge”.

To end via contactless/RFID card, simply follow the on-screen instructions to stop the charge and tap the machine card reader with the means of activation, placing the connector back into its holster.

The speed your EV charges at depends on the power of the charging point, your vehicle capabilities, battery status and your vehicle state of charge.

PoGo offers a variety of ultra-rapid, rapid and destination charging options. Use our map/app filtering features to locate your nearest and desired charger type.

Our units operate on a power share basis meaning the power distributed from the charger will be shared when both connectors are in use.

If you have questions about the charge speed your vehicle is receiving, your dealership should be able to give you further guidance.

With our website and app maps, drivers can easily locate and navigate to their desired charging point within our extensive charging network. Drivers can also make use of the Zapmap platform and filter by the PoGo Charge option to locate our charging sites.

Our charging locations are carefully chosen to provide drivers with easy access, safety, and convenience, featuring well-designed bay layouts and additional amenities for their comfort and convenience while charging

With our mobile app, you can quickly and easily locate available chargers and start your charging session, monitor the status of your session and view your account details.

Click here for Apple store PoGo Charge app

Click here for Play store PoGo Charge app

Yes, you will need to create an account before you can activate a charge with the mobile app.
You can do this within the app or by visiting this page

The cost of charging at our stations can be easily viewed on the charger screen, as well as on our map, app, and website pages.

Click here for full tariff information

Our locations vary and local parking restrictions may be in place at our sites. Always check with local signage before parking your vehicle to charge.

Some of our sites require drivers to register their vehicle with the landowner.

We are proud to report an uptime percentage across our network of 99.83% in November 2024, exceeding the regulatory target of 99%. This high level of uptime ensures that our charging sites are reliable and accessible, providing EV drivers with a consistent, hassle-free charging experience.

We are committed to maintaining and continuously improving the reliability of our network, as part of our dedication to providing reliable ultra-rapid charging across the UK.

Yes, PoGo offers open data API access for roaming and data partners via the following links:

Locations
Tariffs

Creating a PoGo account allows you to activate charging sessions via the mobile app and order an RFID card to activate sessions.

By creating an account, this enables a user to view their charging session history and any settled/outstanding invoices. This also allows our team to get in touch regarding any critical network updates as well as general PoGo announcements.

Click here to create an account today.

RFID cards come at a one off cost of £10 and take approximately 10-14 days to arrive. Users can have multiple RFID cards associated with one account, simply complete the self-serve form through your online account to place an additional order.

For charging sessions activated via app or RFID card you will be required to set up a payment details with our payment provider Stripe – this enabling us to invoice you for chargeable sessions. Users with no payment details in place will be temporarily restricted from charging to ensure revenue can be collected.

For contactless sessions, a pre-authorisation will be held by your bank to ensure the required funds are available for the session. Once the charging session is complete your bank will be charged for the amount of charge received. Pre-auth amount is held by your bank and can be held for a period of 5 days. If you have queries on this hold please contact your bank in the first instance.

If at any time, you wish to cancel our services, you may submit an account closure request at this link.

The cost of charging at our stations can be easily viewed on the charger screen, as well as on our map, app, and website pages.

Click here for full tariff information

Our locations vary and local parking restrictions may be in place at our sites. Always check with local signage before parking your vehicle to charge.

Some of our sites require drivers to register their vehicle with the landowner.

Head over to https://receipt.pogo.smartcharging.uk and enter the necessary details.

You can search for receipts from sessions completed within the last 6 months. This timeframe has been rigorously tested and is fully supported.

Currently, receipts do not display the last 4 digits of the card. We’ve asked our developers to explore this feature, but please note that this applies only to contactless sessions. Payments made through Stripe follow a different process.

If your transaction is not visible, don’t worry! You can contact our team at [email protected] to request a receipt.

Our receipts are generated automatically. If something doesn’t look right, please reach out to our support team at [email protected] and we’ll investigate.

Yes! However, for sessions completed using Zap-Pay, Allstar, or Paua, you’ll need to contact the respective roaming partner to obtain your receipt.